Our Privacy Policy

When you request or continue service, we may collect:

• Your name, address, phone number, and email address
• Pet details (e.g., number, breed, behavior notes)
• Gate access instructions or yard layout notes
• Service preferences and scheduling
• Payment information (processed securely via third-party PCI-compliant platform)
• Optional before/after photos of service areas (for internal quality assurance)
• General property details (e.g., yard size, terrain, debris, grass height)
• SMS opt-in preferences (for reminders, updates, or offers)

We use this information to:

• Schedule and deliver services reliably
• Communicate updates, billing notices, or service changes
• Maintain internal records for quality control and customer support
• Improve our operations and client experience
• Occasionally share special offers or service updates (only if you opt in)

We do not sell or share your personal data with third parties for marketing purposes.

Photos taken during service are used strictly for internal documentation.

• They help us monitor quality and ensure consistency
• Images are stored securely and never shared publicly without your written consent
• You may opt out of photo documentation at any time

By submitting any form on our website, you agree to receive occasional texts or emails related to service updates, reminders, or offers

• Frequency is limited (typically no more than 2 per month)
• You can opt out anytime by replying STOP or END
• Standard text rates may apply

 To support our operations, we may use trusted third-party platforms for:

• Scheduling and route optimization
• Customer surveys and feedback
• Website analytics and performance tracking
• We may collect location data to optimize service routes and confirm visit completion.

This website and our services are intended for adults. We do not knowingly allow children under the age of 13 to access or submit personal information through this site.

• If we become aware that a child under 13 has provided personal data without parental consent, we will delete it promptly.
• Parents or guardians may contact us to review or remove any child-related information shared during service setup.

Our website may use cookies or similar technologies to improve your browsing experience.

• These help us understand site usage and improve functionality
• You can disable cookies in your browser settings if preferred

We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse.

• Payment data is handled through secure, PCI-compliant processors
• Internal systems are monitored to maintain data integrity

 You may:

• Request a copy of the information we hold about you
• Ask us to update or correct inaccurate data
• Withdraw consent for photo documentation at any time
• Cancel service and request deletion of your records (except those required for legal or billing purposes)

We may update this policy from time to time.

• Changes will be posted on our website or sent via email
• Continued use of our services after updates means you accept the revised policy

Words with capitalized initials have meanings defined below. These definitions apply whether used in singular or plural form.

Definitions

• Region refers to: Ohio, United States
• Company (referred to as "K9 Scooper Scouts", "We", "Us", or "Our") refers to K9 Scooper Scouts, LLC, Defiance, OH.
• Device means any device that can access the Service, such as a computer, smartphone, or tablet.
• Service refers to the website and pet waste removal services provided by K9 Scooper Scouts, LLC.
• Terms and Conditions ("Terms") refer to this agreement between You and the Company.
• Website refers to K9 Scooper Scouts, accessible from www.k9scooperscouts.com .
• "You" means the individual or entity accessing or using the Service.

We do not offer landscaping, lawn care, or hazardous waste removal.

Service quality may vary due to factors beyond our control, including:

• Weather conditions (rain, snow, ice)
• Yard access (locked gates, obstructions)
• Terrain challenges (mud, slopes, standing water)
• Grass height, leaf coverage, or excessive debris

K9 Scooper Scouts, LLC observes the following major U.S. holidays:

• New Year’s Day (January 1)

• Martin Luther King Jr. Day (Third Monday in January)

• Presidents’ Day (Third Monday in February)

• Memorial Day (Last Monday in May)

• Independence Day (July 4)

• Labor Day (First Monday in September)

• Columbus Day (Second Monday in October)

• Veterans Day (November 11)

• Thanksgiving Day (Fourth Thursday in November)

• Christmas Eve (December 24)

• Christmas Day (December 25)

• New Year’s Eve (December 31)

We reserve the right to cancel or reschedule service on or around these holidays. If your scheduled visit falls on a holiday, we will make every effort to complete the service within 48 hours before or after the holiday. Clients will be notified in advance of any changes. Regular service charges still apply for holiday weeks, as waste accumulation is continuous.

This is a monthly subscription-based service. Charges are applied monthly, regardless of how many weeks fall within a given month. We work in most weather conditions, but may cancel or reschedule due to safety concerns, including lightning, high winds, extreme temperatures, or heavy rain. Service will be canceled during or after significant snowfall, as waste cannot be located or removed under snow. We will reschedule services within 48 hours after a missed visit, and the full month rate will still apply.

****If rescheduling is not possible due to ongoing weather conditions, service will resume at the next available opportunity. Charges will still apply for waste accumulation.****

It is the homeowners' responsibility to ensure yard access. If we cannot access the yard due to a locked, frozen, or obstructed gate, the visit will be skipped, and the full monthly service charge will still apply. Pets must be secured during service visits if they exhibit aggressive behavior. If a pet is loose and poses a safety risk, service will be skipped, and the full charge will apply. Repeated incidents may result in termination of service. Clients must notify us in advance of any changes to yard conditions, pet status, or service needs.

By submitting any form on this website or engaging with K9 Scooper Scouts, LLC, you consent to receive communications via call, text, or email, including automated messages. We only contact you regarding service reminders, quote requests, or occasional updates. No purchase is required. Text frequency is limited to no more than 2 per month. You may opt out at any time by replying STOP or END to any message. Standard text rates apply. Your information will never be sold or shared.

These Terms govern your use of our services and form a binding agreement between you and K9 Scooper Scouts, LLC. By accessing or using our services, you agree to comply with these Terms. If you do not agree, you may not use our services.

You must be at least 18 years old to use our services. Use of our services also implies acceptance of our Privacy Policy, which outlines how we collect and use your personal data. 

Payment is required before services can be provided. No exceptions. Invoices are issued monthly and are due on the 1st of the month. If service is not resumed within 30 days, the client will be removed from the schedule and must re-enroll to resume service. Unpaid balances may be subject to collections or legal recovery if not resolved within 60 days.

We may suspend or terminate your access to services without prior notice if you breach these Terms. Upon termination, your right to use our services ceases immediately.

Our services are provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted service, error-free performance, or compatibility with other systems. We are not responsible for viruses or other harmful components.

Our liability is limited to the amount you paid for services or $100 if no payment was made. We are not liable for indirect, incidental, or consequential damages, including but not limited to loss of data, business interruption, or personal injury related to service use.

These Terms are governed by the laws of the State of Ohio, United States. Your use of our services may also be subject to other local, state, or federal laws.

All tools and equipment are sanitized between visits to prevent cross-contamination. We follow protocols to reduce exposure to zoonotic diseases.

If you have a concern or dispute, please contact us first to attempt informal resolution. Legal disputes will be handled under Ohio jurisdiction. 

If you are located outside the United States, you are responsible for complying with local laws. We do not knowingly offer services to individuals in embargoed or restricted regions. 

If any part of these Terms is found to be invalid, the remaining provisions will remain in effect. Failure to enforce any part of these Terms does not waive our right to enforce them later.

 We may update these Terms at any time. If changes are material, we will provide notice at least 30 days in advance. Continued use of our services after changes take effect constitutes acceptance of the revised Terms. 

If you have questions about these Terms, please contact us: 

Email: contact@k9scooperscouts.com